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Business Excellence, Business Owner, CEO, Customer Service, Goals, REF

Preparing For An IRS Audit

In a recent REF CEO Peer Group meeting, we had a question about the experience others had with an IRS Audit. We […]

renaissanceefFebruary 25, 20201 min read

Business, Business Excellence, Culture, Customer Service, Employees, Networking, Organization, REF, Strategic Planning, Top Executive, Vision

Creating Raving Fans – Listen to Customers.

Do you remember this 1989 commercial from United Airlines? The quality of this copy is not very good, but take 30 seconds […]

renaissanceefJanuary 3, 20155 min read

Business Excellence, CEO, Customer Service, Goals, Leadership, Leadership Development, Organization, REF, Success, Top Executive

Are you a great CEO? Was Ron Johnson?

Five Things we can learn about his journey. Ron Johnson was fired from his role as CEO of JC Penney in 2013 […]

renaissanceefApril 10, 20135 min read